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Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.
BPO is also known as Information Technology Enabled Services (ITES).
BPO categories are front office customer services (such as tech support) and back office business functions (such as billing). The following are BPO advantages:
BPO risks include: